Privacy Policy

At Brooks & Lane ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure.

Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment information (securely processed by third-party payment providers)

  • IP address and device information

  • Information about how you use and interact with our website

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer service and respond to inquiries

  • Send order confirmations, updates, and important communications

  • Improve our website, products, and shopping experience

  • Detect fraudulent activity and maintain the security of our services

Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and delivery partners

  • Service providers that assist with website operations and customer support

We may also disclose information when required by law or when necessary to protect our rights, property, or users.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and support certain marketing activities. You can manage your cookie preferences through your browser settings.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Business Name: Brooks & Lane
Email: contact@brooks-and-lane.com