On all UK orders
Get in touch with us
If you have any queries, please do not hesitate to contact us at contact@brooks-and-lane.com or fill in the form below. We aim to reply within 24 hours on business days.
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FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
No, we currently only ship within the United Kingdom. We’re proud to serve our UK-based customers with free shipping on all orders! Want the full details? Read our Shipping Policy.
How long will it take to get my order?
Due to high order volume, all orders will be dispatched within 1–3 business days. Delivery typically takes 6–12 business days depending on your location.
You will receive full tracking details at checkout and in your confirmation email.
Click here to view our Shipping Policy.
What is your return policy?
You can return your product within 30 days of receiving it. We don’t charge any return or handling fees—customers are only responsible for the cost of the return label.
Click here to view our Return & Refund policy.
What are the shipping costs?
We offer free shipping on all orders within the United Kingdom, ensuring a seamless shopping experience. Rest assured, there are no hidden fees—every cost is transparently displayed at checkout for your convenience.
Click here to view our Shipping Policy.
Other questions?
Feel free to reach out to us via our contact page, or explore our FAQ page for quick answers. We're always here to assist you!